Premium Analyst- SSL

Job Responsibilities and Requirements

Under moderate supervision, the Audit/Premium Analyst has responsibly for maintaining premium suspense and audit accounts. This includes, but is not limited to; suspense management, account audit, analyzing and applying premium, developing relationships with agents and policyholders to resolve simple to complex billing issues.

Works within a high-volume, fast paced environment premium team that oversees $190 million annually.

Duties and Responsibilities:

• Independently analyzes and/or researches premium payment exceptions to determine whether there are reporting issues, rate discrepancies, over/underpayments or missing payments. Communicates with the client, agent/broker and/or Underwriting accordingly
• Works closely with assigned Policyholder and agent/brokers to resolve suspense, premium support and billing issues to efficiently post premium and provide education on our processes to mitigate future service issues
• Applies premium that was not processed by the processing center, or by the online billing system, in accordance with established business rules
• Performs audits on policies, as required or when assigned by the management, to ensure that the policyholders are calculating premium correctly, paying for proper employee census and paying in accordance with current rates and/or maximum wages
• Independently analyzes and researches aging suspense items and determines proper course of action for resolution. As required, communicates with leadership team on recommendations for clearing suspense
• Initiates premium refunds resulting from a policy review, formal audit, policy overpayment, or paid beyond policy termination date. May require manager review.
• Consistently provides a high level of service to all customers and resolves customer issues timely and efficiently
• Provides supporting documentation to leadership for formal internal and external audits
• All other duties as assigned by management

• Has developed basic knowledge and skills through formal training or work experience
• Entry level often for those with work experience in the skill area
• Works within established procedures with a moderate degree of supervision
• Problems are typically of a routine nature
• Recognizes and solves typical problems that can occur in own work area, without supervisory approval. Not handling complex problems without supervisor input or concurrence
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES, AND/OR RELATED EXPERIENCE

*or equivalent experience gained from any combination of formal education, on-the-job training, and/or work and life experience*

Required Knowledge, Skills, Abilities and/or Related Experience

• High School Diploma required. Associates degree or equivalent preferred; not required.
• A minimum of two (2) years of experience in a high-volume premium processing and/or billing operations environment preferred.
• Must possess strong analytical skills and be able to resolve billing issues and manage customer relationships
• Proven ability to multi-task, deliver high level of customer service and demonstrate analytical and problem- solving skills.
• Must be capable of developing a strong understanding of the complexities of all billing types and all billing processes used
• Strong written/verbal communication and exceptional customer service skills
• Must have outstanding follow-up and organizational skills
• Ability to communicate complex narratives to others in a clear and concise manner
• Ability to work proactively and independently
• Ability to demonstrate a strong customer focus and a commitment to Service Excellence
• Must have a high degree of flexibility and a team orientation
• Ability to multi-task in a team - focused environment
• Mathematical aptitude required
• Must have working knowledge of Microsoft products including, but not limited to: Outlook, Excel, Word

Ability to Travel: None

COMPETENCIES

• Collaboration
• Drive for Excellence
• Communication
• Learning Agility
• Leading Self
• Leading Others (keep for people leaders only, remove for individual contributors)

PHYSICAL REQUIREMENTS

When used in the description below, the following terms are defined as:

“Occasional”: done only from time to time, but necessary when it is performed

“Frequent”: regularly performed; generally an act that is required on a daily basis

“Continuous”: typically performed for the majority of an employee’s shift

Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objecting and otherwise using primarily the fingers rather than the entire hand. Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading. Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Standard Life Insurance will provide qualified employees with a reasonable accommodation in accordance with applicable law.

CORE VALUES

All Reliance Standard Life Insurance employees are required to behave according to our core values:

We operate with honesty, transparency and trust.

We collaborate and communicate openly, free of politics and personal agendas.

We are empowered to achieve the company’s mission and hold ourselves accountable.

We solve problems and advance by challenging the status quo.

We care about each other and our communities.

We have fun.

The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.