Description
Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary:
We are looking for a highly motivated individual with a passion for Business Analysis (BA). This person will join our high-functioning team that delivers and supports services across the U.S. and Mexico to the North American businesses of the Tokio Marine Group. This role will be responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice.
This role will support the PHLY Claims Department, and the technology that enables them to conduct business. The individual in this position should possess knowledge of claims handling, understand the processes involved in claims matters, and be aware of their impact on claims operation within the Property and Casualty (P&C) industry. This role will focus on leveraging the technological solutions that are in place as well as available to the P&C industry. To effectively evaluate these solutions the person in this role will be required to analyze and improve claims processes, work with stakeholders to understand business needs, translate those needs into technical requirements and help implement solutions to enhance claims management. The candidate will also need an understanding of P&C products and their lifecycle to support the claims process and how it integrates with other systems.
This role will work closely with business team members, IT leaders, and vendor partners to elicit and develop business and functional requirements, support testing and training activities, and participate in operational support activities.
A candidate for this position must be motivated to work within a varied landscape of business and technical teams.
Essential Job Functions:
- Lead and support business requirements gathering for projects and enhancements, utilizing business analysis tools and techniques such as process modeling, data analysis, and requirements management software
- Facilitate communication between IT teams, businesses, and vendors, ensuring clear and effective collaboration
- Identify and recommend changes to claims processes to improve efficiency, accuracy, and compliance
- Assist in formulating and designing system scope and objectives based on user needs and thorough understanding of claims business processes within the Property and Casualty (P&C) insurance sector
- Identify, evaluate, and recommend potential solution options. Support the resolution via projects and enhancements through production deployment.
- Perform operational support activities to triage and research production support issues, advocate for business users, and manage resolution of production defects through production deployment
- Participate in the full software development life cycle (SDLC), including both waterfall and agile methodologies
- Conduct operational support turnover activities including creation of Quick Reference Guides, Standard Operating Procedures, Release Notes, and other job aids as applicable
- Perform special duties and other projects as assigned
- Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at the company
- Establish and build strong working relations and partnerships with various levels of IT team members, stakeholders, Business Units, and Senior Management
- Participate in industry events and forums to stay updated on the latest trends and best practices in business analysis and claims management within the P&C insurance sector
Degree / Licenses and Professional Certification:
- Bachelor’s degree preferred
- Insurance Certification(s) preferred
Experience and Knowledge Required:
- 3+ years’ experience as a Business Analyst
- 3+ years’ experience supporting claims functionality in the Insurance industry’s P&C sector
- Experience with Claims functions and Claims Systems (custom developed/homegrown Claims Systems)
- Demonstrated understanding of claims features and the end-to-end claims process
- Experience utilizing ServiceNow, Azure DevOps, and Modern Requirements preferred
- Capable of working independently
- Strong written skills as evidenced by provided status and progress updates to all levels within an organization
- Excellent problem solving and analytical skills
- Experience writing business requirements and functional specs. Ability to decompose complex business and data requirements into specifications for developers and other stakeholders
- Excellent written and oral communication skills to effectively convey complex information
- Strong customer service orientation (responsive, consultative, collaborative and accurate)
- Self-starter with proven ability to take initiative to accomplish goals, with minimal oversight and direction
- Knowledge of SDLC for both waterfall and agile methodologies
Salary range $67,000 to $95,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.